Frequently Asked Questions
Everything you need to know about finding and caring for your perfect rug.
What is the estimated shipping time for my order?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-7 business days. You will receive a tracking number via email as soon as your rug leaves our warehouse.
Do you offer a return policy if the rug doesn't fit my space?
Yes, we offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return the rug in its original condition for a full refund, minus return shipping costs.
Are your rugs suitable for high-traffic areas?
Absolutely. Many of our modern rugs are specifically designed with durable materials like polypropylene and high-density wool, making them perfect for busy living rooms, hallways, and entryways.
How do I properly clean and maintain my new rug?
We recommend regular vacuuming without a beater bar and rotating your rug every six months to ensure even wear. For spills, blot immediately with a clean, dry cloth. Professional cleaning is recommended for deep stains.
Do I need a rug pad for my hardwood floors?
We highly recommend using a rug pad. Not only does it provide extra cushioning and prevent slipping, but it also protects your hardwood floors from scratches and extends the life of your rug by reducing friction.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Shop Pay and Affirm.